• Overview

Welcome to Andil Brothers! We are dedicated to providing a seamless shopping experience for our customers, and that includes our refund and returns policy. Please take a moment to review the following information:

Refund and Returns Policy:

• Timeframe: You have 14 days from the date of your purchase to initiate a return. After this period, we cannot offer you a full refund or exchange.
• Eligibility: To be eligible for a return, the item must meet the following criteria:
• It must be unused and in the same condition as when you received it.
• The item should be in its original packaging.
• Refunds: Once we receive and inspect your returned item, we will notify you via email of its receipt and the approval or rejection of your refund. If your return is approved, the refund will be processed, and the credit will be applied to your credit card or original method of payment within a certain amount of days.
• Late or Missing Refunds: If you haven’t received your refund within the expected timeframe, please follow these steps:

Check your bank account to ensure the refund hasn’t been credited yet.

Contact your credit card company to inquire about any potential delays.

If necessary, reach out to your bank for further assistance.

If the issue persists, contact our dedicated customer support team at contactus@andil.co.uk for prompt resolution.

• Order Mistakes and Refunds:

We acknowledge that mistakes can happen when placing orders.
If you’ve ordered an item by mistake, you are eligible for a refund.
However, please note that return shipping arrangements are the customer’s responsibility.
Return Process:

Package the item(s) securely in their original condition.
Choose a reputable shipping carrier and arrange the return shipment to the provided address.
Postage Costs:

We regret any inconvenience caused but cannot cover the postage expenses for mistaken orders.
The customer is responsible for all return shipping costs.
Refund Processing:

Upon receiving the returned item(s) in satisfactory condition, we will promptly process the refund for the purchased items.
The refund will exclude any incurred shipping costs.
Contact Us:

If you have questions or need assistance, feel free to contact our customer support team.

• Resolution for Coupon/Discount Issues:

Refund Commitment: If you encounter any issues with the application of a coupon or discount during your transaction, leading to an incorrect billing amount, rest assured that we are committed to promptly full refund.

Re-Order Assistance: Following the refund process, we encourage you to place your order again. Our dedicated team is ready to assist you in ensuring a seamless and error-free transaction.

Exchanges:

We only offer exchanges for defective or damaged items. If you need to exchange an item for the same product, send a picture of the damaged item to Contactus@andil.co.uk and mail the item to:

Andil Brothers Limited,
Unit 16, Old Close, Tolpits Lane,
Watford, Hertfordshire,
WD18 9RU.

Shipping Returns:

For your convenience, we provide prepaid return shipping labels for your returns. Follow these simple steps:

1. Initiate the Return: Contact our customer service team through our website, email, or phone, providing the necessary details about your order and the item you wish to return.
2. Prepaid Shipping Label: Once your return request is approved, we will email you a prepaid shipping label, covering the return shipping cost.
3. Secure Packaging: Safely pack the item in its original packaging, including all accessories, tags, and documents that came with it.
4. Stick the Label: Print and attach the prepaid shipping label to the outside of the package.
5. Post from Nearest Post Office: Drop off the package at your nearest post office or designated postal drop-off location using the prepaid label.
6. Tracking and Updates: Use the provided tracking number to follow the return’s progress. We will keep you informed of the return status and processing time.

Please review our full return policy on our website or contact our customer service team for any additional queries.

For any assistance or questions related to refunds and returns, don’t hesitate to reach out to us at +44 19235 10590 or Contactus@andil.co.uk.

At Andil Brothers, your satisfaction is our priority, and we look forward to providing you with exceptional service for all your shopping needs. Thank you for choosing Andil Brothers, and we are eager to serve you again!